Job vacancy details

 

We are seeking an enthusiastic IT Support Technician with a minimum of one year’s career experience to assist with the day-to-day running of IT services across the Trust and to support future developments. The successful candidate will have strong problem-solving skills and a good understanding of the management of IT infrastructure and hardware. This is a permanent, full-time position, working all year round.

 

The salary will be in the range of point 11 – 13 on the sixth form college support staff scale, currently £28,634 - £30,444, depending on experience, plus £3,382 London Weighting, per annum, with pay award pending.

 

The Trust offers a very attractive pension scheme, holiday allowance plus 8 bank holidays, a Christmas shutdown period and a cycle to work scheme. We promote health and wellbeing and provide an excellent employee assistance programme which is free for all staff.

 

The closing date for applications is at 9am on Monday 2 November 2026. Interviews will be taking place in week commencing Monday 9 November. 

 

We are looking for an IT Support Technician with at least 1 year of career experience to support the functioning and development of IT services at the Frontier Learning Trust. The Trust comprises two schools adjacent to each other: they are Woodhouse College and the Imperial College London Mathematics School. Combined they have c.1700 16-19 year old students on roll – all taking A levels. The Maths School is going to move into a new building on the same campus in the next 18 months and the need to increase our IT capacity provides some of the impetus for this new post.

 

You will have the experience of working in a similar role and preferably with educational networks of comparable complexity and scale. You will be good at diagnosing and problem solving for colleagues ‘on the ground’ and have a good understanding of the management of IT infrastructure and hardware.

We operate within a largely Microsoft environment though have a small suite of Macs which are used by one subject. As such our operating systems are Windows 11 (advanced configuration), macOS (basic maintenance). We use Active Directory, Entra ID (Azure AD), Microsoft 365 (Exchange, Teams, SharePoint). The most likely equipment you will deal with are desktops, laptops, print servers, interactive screens and AV audio setups.

 

You will report to the IT Services Manager and will work alongside the Network Supervisor as part of our IT team.

 

 

• 1st and 2nd Line Incident Management: Log, prioritise, and resolve user requests via the helpdesk, phone, or in-person support for both staff and 16–19 students.

 

• User & Identity Administration: Manage user accounts, password resets, security groups, and access permissions using Active Directory and Microsoft 365.

 

• Device Deployment & Maintenance: Image, configure, deploy, and troubleshoot Windows 11 laptops, desktops, and peripherals.

 

• Specialist Apple Mac Support: Perform routine maintenance, software updates, and hardware troubleshooting for the Music Technology department's Mac suite.

 

• Classroom AV & Infrastructure: Maintain classroom technology, including interactive displays, projectors, printers, and basic local network patching.

 

• Asset & Documentation Tracking: Keep accurate records of hardware assets, software licenses, loans, and technical procedures.

 

• Communication: Report orally and in writing about problems encountered, solutions implemented and advice offered.

 

• Clerical Administration: Log activity in appropriate reports and share with the team.

 

• GCSE passes in Maths and English or equivalent.

 

• At least a year of practical experience in an IT helpdesk, desktop support, or technician role.

 

• Strong problem-solving skills with a proactive approach to resolving technical faults.

 

• Excellent communication skills, with a patient and professional manner when assisting staff and students.

 

• Ability to work effectively in a fast-paced environment and prioritise incoming tasks.

 

• A strong desire to help others and the ability to work well as part of a team.

 

• Good administrative and written skills so that communication is clear and sufficiently detailed.

 

• An interest in working in an education setting.

 

• Be professionally responsible to the Trust, especially regarding data protection, cyber security and the proper uses of AI.

 

• Willingness to work flexibly when required.

 

• Understanding of and commitment to equality, diversity and inclusion in practice.

 

• Commitment to safeguarding the interests and needs of young people.

 

 

• Experience of working in an educational setting and with similar equipment.

 

• Experience of working in a setting which is comparable in terms of scale and number of users.

 

• Recognised ICT qualification.

 

• Understanding of Windows 11 and Microsoft 365 and key functions such as Sharepoint, Teams and Exchange.

 

• Understand the roles and experience of operating a user management system and an inventory system.

For further information about the Trust and for downloadable documents, please go to the following links. Please note, the links will no longer be accessible following the vacancy deadline.

  

 

 

Person specification 

 

Some of the benefits of working at the Trust:

If you have any queries or require any assistance, please don't hesitate to contact personnel@woodhouse.ac.uk

 

We look forward to hearing from you.